🔁 Return & Refund Policy – Wellonix

At Wellonix, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience.

Wellonix is owned and operated by Delphi Space Store.

Please read this policy carefully before requesting a return, exchange, refund, or cancellation.

🔄 Returns & Exchanges

✅ Returns or exchanges are accepted within 5 days of delivery only in the following cases:

📦 Product received damaged during transit
⚠️ Product received defective or malfunctioning

❌ We do not accept returns for reasons such as change of mind, dislike of product, incorrect ordering, or normal wear and tear.

📩 How to Request a Return

To initiate a return request:

📧 Email: support@wellonix.co.in

👉 Please share:

📸 Clear photos of the product
🎥 Video showing the issue (if applicable)
📦 Order Number

📞 Customer Support: +91 9137602811

Our support team will review your request and guide you through the next steps.

⚠️ Important Return Instructions

👉 Customers must contact our support team before sending any product back.

👉 Returns shipped without prior approval from our support team will not be accepted.

📦 Please note that return instructions and support details may also be available on the invoice or package received with your order.

📌 Return Eligibility Conditions

To qualify for a return:

✅ Order must be placed through our official website

✅ Product must be unused and in its original condition

✅ Original packaging, labels, manuals, tags, and accessories must be included

✅ Return request must be submitted within 5 days of delivery

⚠️ Products failing to meet these conditions may not qualify for a refund or replacement.

🔁 Exchange Process

For eligible exchanges:

📦 Return the approved item following our support team's instructions.

🚚 Once approved and received, a replacement product may be shipped subject to stock availability.

If the requested replacement is unavailable, a refund may be offered.

💸 Refund Policy

✅ Refunds are processed only after the returned product has been received and inspected by our team.

🔍 After successful inspection and approval:

💳 Refunds will be issued to the original payment method used during purchase.

⏳ Refund processing time: 3–5 Business Days

Please note that banks and payment providers may take additional time to reflect the refund.

❌ Order Cancellation

Orders may be cancelled before shipment by contacting our support team.

⚠️ Once an order has been dispatched, cancellation may no longer be possible.

📞 Need Help?

If you have any questions regarding returns, exchanges, refunds, or cancellations, please contact us:

🏢 Wellonix (Owned & Operated by Delphi Space Store)
📍 Thane, Maharashtra, India

📧 Email: support@wellonix.co.in
📞 Phone: +91 9137602811

💛 We appreciate your trust in Wellonix and are committed to resolving any issues as quickly as possible.