Cancellation and Refunds

Return & Refund Policy – Wellonix

We strive to ensure a smooth and satisfying shopping experience. Please read our policy carefully before requesting a return, refund, or cancellation.

🔄 Returns & Exchanges

✅ We accept returns or exchanges within 5 days of delivery, only in case of:

• Damaged items
• Defective products

📩 How to Request a Return

To initiate a return:

📧 Email us at support@wellonix.co.in
👉 Share clear photos/videos of the damaged or defective product

📞 OR Call our Customer Support Team: +91 9137602811

⚠️ Important Return Instruction

👉 Before initiating any return, customers must contact our support team.
👉 Return requests without prior approval will not be accepted.

📦 Please Note:
Our return contact details are mentioned on the invoice/bill included in your package.
Kindly refer to it before initiating a return.

📌 Return Conditions

• Returns are accepted only for orders placed on our official website
• The product must be unused
• Original packaging, tags, and accessories must be intact

🔁 Exchange Process

For exchanges:

• Place a new order for the desired product
• Request a return for the original item

💸 Refunds

• Refunds are processed after we receive and inspect the returned product
• The amount will be credited within 3–5 business days to the original payment method

If you do not receive your refund within this timeframe, contact us:

📞 +91 9137602811