FAQs

❓ Frequently Asked Questions – Wellonix

We’re here to make your shopping experience smooth and hassle-free.
If you have any questions, feel free to contact us:

📧 support@wellonix.co.in
📞 +91 9137602811

📦 Where do you ship from?

We ship from our warehouses located in Delhi & Maharashtra (India).
👉 If you order multiple items, they may be shipped separately based on availability.

💰 Is COD (Cash on Delivery) available?

✅ Yes, we offer Cash on Delivery (COD) across most locations in India.

🚚 How long will it take to receive my order?

• Delivery usually takes 3–7 business days
• Time may vary depending on your location and product demand

🎁 Is shipping really FREE?

✅ Yes, we provide FREE shipping all over India

🔁 Do you offer return or refund?

✅ Yes, we have a 5-day Return & Refund Policy
👉 Applicable only for damaged or defective products

⏱️ When will I receive my tracking details?

You will receive your tracking details within 24–48 hours after order dispatch.

📍 Where is your company located?

📍 Thane, Maharashtra, India

📩 Will I receive order confirmation?

✅ Yes, you will receive an order confirmation via SMS or Email after placing your order

👉 If you don’t receive it within 12 hours, please contact us

📞 Who can I contact for order issues?

For any queries or support:

📧 support@wellonix.co.in
📞 +91 9137602811

💳 What payment methods do you accept?

We accept:

• Credit Cards
• Debit Cards
• UPI
• Net Banking
• Cash on Delivery (COD)

🔒 Is my payment secure?

✅ Yes, all payments are processed through secure and encrypted payment gateways

❌ How can I cancel my order?

• You can cancel your order within 12 hours of placing it
• Contact us via phone or email with your order details

👉 Once the order is shipped, cancellation is not possible

💡 Pro Tip (Conversion Boost)

Add this line at top:

👉 “Trusted by Thousands of Customers Across India 🇮🇳”